STUDIO CONCIERGE

As the Studio Concierge, you will be the first person that our potential clients interact with, and the first impression of our brand!  As a crucial member of our Sales & Design Team, you will support not only the sales and client services, but also support our Custom Designers.  This position is essential to keep our Sales & Design Team running smoothly!   This position requires an exceptionally organized individual with extremely strong written and verbal communication skills along with a deep desire to see your activity contributing directly to the growth of the business. 

Responsibilities Include:

• Review and answer incoming emails, phone calls, and online chat, and respond to reviews via designated online review platform
• Work day to day within our various technical systems to include Shopify, Salesforce, Trello and Sharepoint
• Manage calendar by scheduling meetings/photoshoots/client tours and send appropriate reminders (process to be revised to minimize back and forth)
• Proficient in technology , aka “Tech Savvy”, and eager and comfortable learning new systems
• Assist Director of Business Development in preparing the studio for client tours
• Order office supplies and maintain proper supply levels
• Assist with client follow-up
• Send tracking information and sneak peek photos post-production/pre-shipment to clients; Shared with Design Team
• Pass along any feedback from clients, whether positive or negative, to the Director of Business Development and CEO
• Assist with requesting pricing, order minimums, lead times, and product availability from vendors for custom projects and AYOL orders and place orders in accordance with appropriate SOPs
• Assist with preparing custom gift design proposals to send to clients; assist with managing revisions and client communication; Shared with Design Team
• Prepare invoices to send along to clients
• PO creation for semi-custom and custom orders via inventory system
• Track incoming inventory for custom projects and update in necessary systems; Notify necessary team members of any impactful delays; Shared with Design Team
• Communicate with clients regarding Return to Sender gifts
• Offer occasional gift assembly/delivery support at surge times
• Occasional weekend hours may be required, especially during the holiday season
• Special projects as assigned

About You:

• Exceptional organizational skills and problem-solving skills and the ability to multi-task
• Strong verbal and written communication skills with an emphasis on transparency and honesty at all times
• Shopify experience highly preferred
• Attention to detail and an unwavering commitment to meeting and exceeding client expectations in the most cost effective and efficient way possible
• Positive upbeat personality with the desire to work closely with others in a team-based environment as well as the ability to meet deadlines independently
• A desire to consistently deepen knowledge and apply your knowledge to the role
• Willingness to communicate issues and mistakes openly and transparently with the team across all parts of the business
• A genuine desire to assume a very hands-on role within a fast-growing creative small business and contribute to additional growth
• Desire to learn and grow within the company and take on new skill sets as needed

• Full Time Position Working On-Site at our Rockville, Maryland Headquarters. Remote applicants will not be considered. 
• Monday-Friday; Very Occasional Weekend Hours During Extreme Peak Times are Possible
• Paid Vacation and Holidays
• Healthcare, Dental, and Vision Benefits Package
• Casual Dress Code
• Opportunity to Advance Within the Company
• Opportunity to Earn Year-End Bonus Pay
• 100% Women-Owned and Led Business

• This position reports directly to the Director of Business Development for all day-to-day activities and ongoing initiatives with a dotted line to the CEO for admin related tasks and special projects.

FULL-TIME BUSINESS DEVELOPMENT REP

As an Account Executive, you will be responsible for increasing both Custom Gift Design and Add-Your-Own-Logo Program revenue resulting from new accounts, with the possibility of some repeat clients as well. This position requires a self-driven and highly motivated individual with extremely strong written and verbal communication skills along with a deep desire to see your activity contributing directly to the growth of the business. While primarily a Business Development role in the true sense of the title, this role will have some overlap into marketing and design where you will be asked to work closely with both the Marketing Team and Design Team to ensure on-brand messaging and a seamless client experience.

Responsibilities Include:

• Independently identify potential new clients and make contact through cold-calling and emailing with the goal of scheduling and conducting your own sales meetings
• Meet and exceed monthly sales activity and quarterly revenue goals
• Set in-person client meetings with the purpose of gaining new business
• Establish, develop, and maintain positive business and client relationships
• Expedite the resolution of client problems and complaints to maximize satisfaction, as needed
• Coordinate sales efforts with team members and other departments
• Identify target markets and analyze competitive landscape within each target market
• Provide management and team members with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Perform prospecting activities such as cold calling and networking
• Keep abreast of best practices in sales, client retention, and marketing trends within the gifting space
• Continuously improve through feedback
• Independently conduct phone calls, Zoom meetings, and/or in-person meetings with both incoming leads as well as existing pipeline
• Populate client information and activity as well as project details in CRM system
• Follow-up on outstanding prospects as well as selling into existing client base
• Jump in to support Operations Team as needed during peak season

About You:

• 3-4 years of outside B2B sales with proven track record of consistently meeting and exceeding sales goals
• Ability to work onsite in our Rockville, Maryland headquarters as well as meet with clients in-person at their locations as needed
• Ability to quickly build rapport and establish and maintain strong relationships with new and existing clients
• Excellent problem-solving skills with a personality that welcomes challenges rather than avoiding them
• Excellent written and verbal communication skills, both internally with co-workers and externally with potential and existing clients
• Ability to represent the Marigold & Grey brand in keeping with brand values at networking and industry events
• Ability to work both independently as well as within a team

Details:

• Full Time Position Working On-Site at our Rockville, Maryland Headquarters
• Monday-Friday; Very Occasional Weekend Hours During Extreme Peak Times are Possible
• Paid Vacation and Holidays
• Healthcare, Dental, and Vision Benefits Package
• Casual Dress Code
• Opportunity to Advance Within the Company
• Opportunity to Earn Year-End Bonus Pay
• 100% Women-Owned and Led Business

To Apply:

• Please email your resumé, cover letter, and salary requirements to hello@marigoldgrey.com with ‘BUSINESS DEVELOPMENT REP’ in the subject line.
• Applications will not be considered without all of the requested information listed above.
• No phone calls please. 

FULL-TIME CLIENT EXPERIENCE REP

We are currently looking for a Client Experience Representative to join our team. The ideal person will have proven experience building on existing relationships, eliminating competitor threats within our client base, and ensuring client satisfaction. The account executive will be a proactive and curious member of our Business Development team, identifying growth opportunities for clients before a need or gap has been stated. 

Responsibilities: 

• Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
• Manage communications between clients and internal stakeholders (i.e. Operations & Design teams)
• Follow all CRM reporting protocols
• Stay current with company offerings and industry trends
• Provide support to the Business Development team to help prepare meetings & presentation
• Follow M&G workflow and best practices
• Solve problems for clients by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
• Follow up with clients regularly to ensure needs are being met and to identify new opportunities
• Occasional gift assembly/delivery at surge times
• Occasional off-site networking events and relationship building activities
• Assist with incoming emails, phone calls, and online chat, and respond to reviews via designated online review platform
• Occasional weekend hours may be required, especially during the holiday season
• Special projects as assigned

About You:

• Four years of experience in an administrative, sales or client-facing role, reporting directly to upper management
• Ability to manage multiple accounts while seeking new opportunities
• Proficiency with CRM software and an aptitude for learning new systems
• Willingness to travel as needed to meet with clients and prospects Exceptional organizational skills and the ability to multi-task
• Keen eye for design and curation
• Strong verbal and written communication skills with an emphasis on transparency and honesty at all times
• Attention to detail and an unwavering commitment to meeting and exceeding client expectations in the most cost effective and efficient way possible
• Willingness to share knowledge and talent with others so that they may learn, grow, and succeed
• Positive upbeat personality with the desire to work closely with others in a team-based environment as well as the ability to meet deadlines independently
• Ability to deliver constructive feedback and bad news in an optimistic, empathetic, forthcoming manner that strengthens relationships, fosters collaboration and teamwork, and results in reaching solutions to problems together
• A desire to consistently deepen knowledge and apply your knowledge to the role
• Ability to easily build rapport and relationships with a wide range of personalities as a peer, leader, and employee
• Excellent multi-tasking and problem-solving skills with a personality that welcomes challenges rather than avoiding them
• Willingness to communicate issues and mistakes openly and transparently with the team across all parts of the business
• A can-do attitude and excellent work ethic
• A genuine desire to assume a very hands-on role within a fast-growing creative small business and contribute to additional growth
• Desire to learn and grow within the company and take on new skill sets as needed

Details:

• Full Time Position Working On-Site at our Rockville, Maryland Headquarters
• Monday-Friday; Very Occasional Weekend Hours During Extreme Peak Times are Possible
• Paid Vacation and Holidays
• Healthcare, Dental, and Vision Benefits Package
• Casual Dress Code
• Opportunity to Advance Within the Company
• Opportunity to Earn Year-End Bonus Pay
• 100% Women-Owned and Led Business

To Apply:

• Please email your resumé, cover letter, and salary requirements to hello@marigoldgrey.com with ‘CLIENT EXPERIENCE REP’ in the subject line.
• Applications will not be considered without all of the requested information listed above.
• No phone calls please.