HOW SHIPPING WORKS

 

SHIPPING PROTOCOL

Our gift boxes are artisan in nature and proudly made to order! Once you place your order, allow 1-3 business days for production plus transit time for delivery, not including the date your order was placed. (For example, if you place your order on a Monday, the latest your gift would ship out would be on Thursday.) To rush production on your order, please see the "Rush Shipping Options" section below.

Important Exception: Orders requiring customization (i.e. our Add-Your-Own-Logo Program orders, personalized gift tags, customized tent cards, and/or monogrammed items) are subject to production times of 10 business days plus transit time. Large bulk orders may also involve extended production times depending on the size. If production time will exceed lead times outlined above, we will reach out and provide you with an accurate ETA based on the size of your order. 

For transit time, if you select "Free Shipping" at checkout, your gift will ship Fedex Ground which is advertised by Fedex as a 1-5 business day lead time anywhere in the contiguous United States. To calculate an estimated transit time for your package using Fedex Ground, visit here. Please note that these calculations do not take into consideration any Covid, inclement weather, or holiday-related delays. 

RUSH SHIPPING OPTIONS

We offer the following rush shipping options at checkout: Fedex 2-Day, Fedex Next-Day Standard, and Fedex Next-Day Priority. For Fedex Next-Day orders ONLY, rush production is available. If you place your order before 10 a.m. EST and select Fedex Next-Day at checkout, we will also expedite the production of your order so it will bypass our 1-3 day production period and ship out the same day (Monday through Friday). Fedex Next-Day orders placed after 10 am EST and/or on weekends will ship out the following business day. Same-day production with Fedex Next-Day orders may not be available for bulk orders and if this is the case with your order, we will contact you immediately with a realistic turnaround time for production. Important: same-day gift production is only available for Fedex Next-Day orders and does not apply to Fedex 2-day orders.

SAME-DAY PICKUP

We now offer Same-Day Local Pickup at our DC-area warehouse space! Place your online order by 12 noon EST, select "Local Pickup" at checkout, and we’ll have your gift ready by 2 pm that same day and available for pickup between 2 pm - 5 pm EST or anytime the following business day between 8 am – 5 pm. You will receive an email from us letting you know the moment your gift is officially ready! Pickup is available Mon-Fri only. 

Our studio address is 4140A Howard Avenue, Kensington MD 20895. Please come to the set of double doors on the left side of the building (you'll see an M&G logo on the door) and a member of our team will assist you. Please have a copy of your email confirmation ready so we can match it up to your order. (We do allow you to send a friend, family member, or courier to pickup on your behalf but they must bring along a copy of your email confirmation.) Until further notice, face masks are required while inside our warehouse space for the safety of our employees and clients. We look forward to seeing you soon! If you have any questions or concerns regarding your Same Day Pick-Up order, please reach us at 571-766-8690 or hello@marigoldgrey.com, M-F, 8 am - 4 pm EST.

Quantities of more than five gifts may be subject to longer lead times. We will notify you immediately if your pickup time will vary from what's listed above. Same Day Local Pickup is NOT available for Add-Your-Own-Logo orders or gifts where customization/monogramming is selected.

COVID SHIPPING DELAYS

Transit times can vary greatly due to the impact Covid has on supply chain. Therefore, we are NOT able to guarantee transit times. If your gift is time sensitive, please consider upgrading to rush shipping at checkout which may help speed things up! At this time, we do not issue refunds, offer discounts, or accept returns for gifts that experience transit delays as these delays are unfortunately completely out of our control. Even rush shipping options such as Fedex 2-Day and Fedex Next-Day are not guaranteed by Fedex at this time and therefore cannot be guaranteed by us. We have added the option to add Route Package Insurance to your order at checkout in the event your order is extremely delayed, lost in transit, or unable to be located by your recipient despite tracking indicating a successful delivery. We strongly recommend adding insurance to all orders, especially during these challenging times.

RETURN-TO-SENDER GIFTS

If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:

  • We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address)
  • You provide us with an updated/valid mailing address to attempt re-delivery
  • We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again
  • We repackage your gift in a brand new, clean shipping box with new packaging material
  • The fee to re-process return-to-sender gifts is $15 plus the actual cost of postage
  • We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days
  • If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of Marigold & Grey. No refunds or credits will be issued.
  • If M&G does not receive a response within 10 business days of notifying you that the gift has been returned, the gift is considered unclaimed and becomes the property of Marigold & Grey. No refunds or credits will be issued.
SHIPPING TO A P.O. BOX

Fedex is unable to deliver to PO boxes so therefore we are unable to accept orders destined for PO boxes. Orders placed with a PO box listed as the address will immediately be cancelled and a full refund will be issued. We apologize for any inconvenience this may cause.

If you have shipping-related questions or curious about a specific lead time for your order, please reach us at hello@marigoldgrey.com or at 571-766-8690 (Mon-Fri, 8 am - 4 pm EST, excluding holidays). We are happy to help!