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Due to the nature of the items we include in our gift boxes, we are unable to accept returns or issue refunds. In the unlikely event your gift box has arrived in less than perfect condition, please notify us within 48 hours of delivery so we have the opportunity to make it right for you! You can reach us via email at or via phone at 571-766-8690. Our studio hours are 8 am – 4 pm EST, Mon-Fri, excluding holidays.