For orders upgraded to rush shipping at checkout, the orders will ship out the same day if placed prior to 10AM EST. Orders placed after 10AM EST will ship out the following business day. Rush orders placed on Saturdays and Sundays will ship out on Monday.
Please note, Marigold & Grey guarantees their shipping turnaround times mentioned above, but deliveries may still be subject to COVID-related delays. Marigold & Grey does not guarantee delivery transit times. Refunds will not be issued for delivery delays related USPS, UPS, FedEx, and DHL.
Terms & Conditions
This website is operated by Marigold & Grey Inc. Throughout the site, the terms “we”, “us” and “our” refer to Marigold & Grey Inc. MarigoldGrey.com ( the “Website”) is intended for sole use by those wishing to review, consider, purchase or otherwise engage in commercial transactions involving Marigold & Grey Inc. By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to refuse service to anyone for any reason at any time.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Please read these Terms of Service carefully before accessing or using our Website.
Online Account Registration
Marigold & Grey offers online customers the ability to sign up for an online account for faster online checkout and the ability to view order history. Online account registration may be done via marigoldgrey.com/account/login. By signing up for a Marigold & Grey online account, users will automatically be enrolled in Marigold & Grey's 'Gold Level Gifters' Loyalty Program.
Marigold & Grey gift designs are the sole property of Marigold & Grey. Gifts may not be resold without written permission from Marigold & Grey. Gift designs may not be altered in any way and still presented as Marigold & Grey via social media, blogging or any other public forum.
U.S. and International Shipping
Marigold & Grey currently ships within the United States.
Unless otherwise specified, offers of "free shipping" throughout the Marigold & Grey website and across all social media accounts, refers to free shipping within the contiguous United States. U.S territories, Alaska, Hawaii and shipping destinations other than the United States are not entitled to free shipping.
Changes to Terms & Conditions
Marigold & Grey Inc. reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon posting. Your access or use of the MarigoldGrey.com website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Food Allergy Disclaimer
Food products that Marigold & Grey provides are generally labeled with possible allergen-containing ingredients from the manufacturer. Any non-labeled food always has a risk of possible allergen contamination. All clients and their guests are encouraged to read the labels before consuming. Marigold & Grey will not assume any liability for adverse reactions to food consumed including labeled and non-labeled food products.
We pride ourselves on working with small-batch and local artisan businesses and as a result, certain items can become unavailable on occasion without a lot of advanced notice. In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. If the item is especially unique and an appropriate substitution doesn’t exist, we’ll omit the item and issue a credit.
Warm Weather Shipping
Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Marigold & Grey. Marigold & Grey will not issue refunds as a result of melting regardless of the time of year.
On occasion, manufacturers may update their product packaging and ingredient lists. As a result, actual product packaging may differ from what is displayed on MarigoldGrey.com. It is the responsibility of the client and guests of the client to always read labels, warnings, and directions before using or consuming a product. For most current and/or additional information about a product, please contact the manufacturer.
Marigold & Grey has made every effort to display as accurately as possible the images of its products that appear at the Site. We cannot guarantee that your computer monitor’s display of any product will be completely accurate.
All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 48 hours of delivery and we will work with you to make sure you are completely satisfied.
While we do our best to communicate directly with the hotel on your behalf, we are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. Marigold & Grey is not responsible for delivery welcome gifts to guest rooms.
Our gift boxes are artisan in nature and proudly made to order! Once you place your order, allow 1-3 business days for production plus transit time for delivery, not including the date your order was placed. (For example, if you place your order on a Monday, the latest your gift would ship out would be on Thursday.) To rush production on your order, please see the "Rush Shipping Options" section below.
Important Exception: Orders requiring customization (i.e. our Add-Your-Own-Logo Program orders, personalized gift tags, customized tent cards, and/or monogrammed items) are subject to production times of 10 business days plus transit time. Large bulk orders may also involve extended production times depending on the size. If production time will exceed lead times outlined above, we will reach out and provide you with an accurate ETA based on the size of your order.
For transit time, if you select "Free Shipping" at checkout, your gift will ship Fedex Ground which is advertised by Fedex as a 1-5 business day lead time anywhere in the contiguous United States. To calculate an estimated transit time for your package using Fedex Ground, visit here. Please note that these calculations do not take into consideration any Covid, inclement weather, or holiday-related delays.
Rush Shipping Options
We offer the following rush shipping options at checkout: Fedex 3-Day Saver, Fedex 2-Day, and Fedex Next-Day. For Fedex Next-Day orders ONLY, rush production is also available. If you place your order before 10 a.m. EST and select Fedex Next-Day at checkout, we will also expedite the production of your order so it will bypass our 1-3 day production period and ship out the same day (Monday through Friday). Fedex Next-Day orders placed after 10 am EST and/or on weekends will ship out the following business day. Same-day production with Fedex Next-Day orders may not be available for bulk orders and if this is the case with your order, we will contact you immediately with a realistic turnaround time for production. Important: same-day gift production is only available for Fedex Next-Day orders and does not apply to Fedex 3-Day Saver or Fedex 2-day orders.
Covid Shipping Delays
Transit times can vary greatly due to the impact Covid has on supply chain. Therefore, we are NOT able to guarantee transit times. If your gift is time sensitive, please consider upgrading to rush shipping at checkout which may help speed things up! At this time, we do not issue refunds, offer discounts, or accept returns for gifts that experience transit delays as these delays are unfortunately completely out of our control. Even rush shipping options such as Fedex 2-Day and Fedex Next-Day are not guaranteed by Fedex at this time and therefore cannot be guaranteed by us. We have added the option to add Route Package Insurance to your order at checkout in the event your order is extremely delayed, lost in transit, or unable to be located by your recipient despite tracking indicating a successful delivery. We strongly recommend adding insurance to all orders, especially during these challenging times.
If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:
- We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address)
- You provide us with an updated/valid mailing address to attempt re-delivery
- We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again
- We repackage your gift in a brand new, clean shipping box with new packaging material
- The fee to re-process return-to-sender gifts is $15 plus the actual cost of postage
- We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days
- If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of Marigold & Grey. No refunds or credits will be issued.
- If M&G does not receive a response within 10 business days of notifying you that the gift has been returned, the gift is considered unclaimed and becomes the property of Marigold & Grey. No refunds or credits will be issued.
Marigold & Grey is not responsible for packages unclaimed by recipients and therefore will not issue refunds or store credits for any unclaimed packages.
Shipping to a PO Box
Fedex is unable to deliver to PO boxes so therefore we are unable to accept orders destined for PO boxes. Orders placed with a PO box listed as the address will immediately be cancelled and a full refund will be issued. We apologize for any inconvenience this may cause.
If you have shipping-related questions or curious about a specific lead time for your order, please reach us at email@example.com or at 571-766-8690 (Mon-Fri, 8 am - 4 pm EST, excluding holidays). We are happy to help!
We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with our shipper. We require an image of the damage to be emailed to us at firstname.lastname@example.org for our review.
Marigold & Grey Inc. reserves the right to include a business card and/or insert card inside each welcome gift. We also reserve the right to publish finished products on social media, industry blogs as well as the Marigold & Grey Blog.
All customizable items (i.e. personalized gift tag or sticker templates, uploaded documents, custom printing) included as part of an order will be printed exactly as they are submitted by the customer. It is the customer’s sole responsibility to ensure that all submissions are correct. Marigold & Grey Inc. is not responsible for any misspellings, typographical errors, omissions, or any other inaccuracies contained in any submissions provided by the customer.
Changes to Pricing & Services
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We welcome your comments regarding the MarigoldGrey.com Website. If, either voluntarily or at our request, you send certain specific submissions in the form of creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Please know that any comments, feedback, notes, messages, ideas, suggestions or other communications sent to MarigoldGrey.com or Marigold & Grey Inc. (to include all social media platforms) shall be and remain the exclusive property of Marigold & Grey Inc. Additionally, all images and documents designed on and/or uploaded to our website shall be and remain the exclusive property of Marigold & Grey Inc. Your submission of any such Comments and/or Documents shall constitute an assignment to Marigold & Grey Inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments and/or Documents. Marigold & Grey Inc. will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.
The MarigoldGrey.com website and the entire contents contained on the MarigoldGrey.com website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of Marigold & Grey Inc. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior written consent of Marigold & Grey Inc. The content of the Website and the Website itself are intended solely for the personal and non-commercial use of the users of the site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the content on any network computer or broadcast the content in any media and/or in any form or format, (3) you do not modify or alter the content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Marigold & Grey Inc. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Marigold & Grey Inc. reserves complete title and full intellectual property rights in any content you download from this website.
Marigold & Grey™ is a federally registered trademark. All other Marigold & Grey Inc. trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the MarigoldGrey.com website are the property of Marigold & Grey Inc. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Marigold & Grey Inc. or any third party without permission from the owner. All rights are reserved. All other trademarks, product and company names, and logos appearing on MarigoldGrey.com are the property of their respective owners.
The Website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Marigold & Grey Inc. shall not be liable for any damages of any kind related to your use of this Website.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify an affiliation nor do they signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices before engaging in any transaction.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s Website or are redirected to a third-party website or application, you are no longer governed by our website’s Terms of Service.
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
These Terms of Service (and any separate agreements whereby we provide you Services) shall be governed in accordance with the laws of Kensington, Maryland 20895 USA.
Loyalty Program Terms and Conditions
The Gold Level Gifters Loyalty Program (the“Program”) sponsored by Marigold & Grey, Inc. (Marigold & Grey) is designed to help you benefit from purchases and/or referrals . We reward you for doing the things you already do: shop on marigoldgrey.com (the“Site”) and refer friends to Marigold & Grey. Best of all, you can use the Gifting Gold (or Gold Coins) to redeem for dollar amount discounts towards future purchases from the Marigold & Grey online shop.
The following terms and conditions (these“Loyalty Program Terms and Conditions”) contain important information regarding the Program. Please read the following Loyalty Program Terms and Conditions carefully. These Loyalty Program Terms and Conditions are incorporated into the Site Terms and Conditions. Acceptance of the Site Terms and Conditions includes acceptance of these Loyalty Program Terms and Conditions. These Loyalty Program Terms and Conditions are a binding agreement between you and Marigold & Grey and will govern your participation in any and all Program offers.
Participating in the Program entitles members (“Members”) to take advantage of certain Program rewards (“Gifting Gold”) that may change from time to time and, which may be made available for limited times, all as determined by Marigold & Grey in its sole discretion. Marigold & Grey reserves the right to modify these Loyalty Program Terms and Conditions at any time, without notice to you, so it is important to check the Loyalty Program Terms and Conditions periodically. Participation in the Program or redemption of Gifting Gold/Rewards is considered acceptance of these Loyalty Program Terms and Conditions and any modified terms included therein.
Upon notice, Marigold & Grey may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program or any Program Reward at any time, including the availability of any Program Reward.
Loyalty Program Registration
Registration for the Loyalty Program may be achieved by signing up for a Marigold & Grey online account via marigoldgrey.com/account/login. Any website user who signs up for a Marigold & Grey online account will automatically be enrolled in the Loyalty Program.
Loyalty Program Program Period
This Program will continue until terminated, suspended, modified, or converted to another rewards program by Marigold & Grey (the”Program Period”).
Loyalty Program Eligibility
To become a Member of the Program, you simply need to have registered for a Marigold & Grey account.
Loyalty Program: Earning Gifting Gold
Once you have become a Member, you can begin racking up Marigold & Grey Gifting Gold (“Gold Coins”) the following ways:
- Shop — every time you purchase a product from our online shop (the“Shop”), you earn 1 Gold Coin for every whole $1 spent per order (excluding tax, shipping charges and fees). Applies to purchases made post-registration only.
- Refer friends — earn 500 Gold Coins for every friend who makes an online purchase using a unique link provided to you via your Program Membership.
- Facebook Share -- earn 50 Gold Coins for each Facebook Share<
- Facebook Like -- earn 50 Gold Coins for each Facebook Like
- Instagram Follow -- earn 50 points for following @marigoldgrey on Instagram
- Program Sign Up -- earn 100 Gold Coins for signing up for the Program
Upon notice, Marigold & Grey reserves the right to suspend, terminate, revalue or modify, without liability to Members, all or part of the Gifting Golds’ value structure and offers and any merchandise or service. Marigold & Grey reserves the right to adjudicate all Gold Coin discrepancies in its sole discretion, and the Members agree to abide by any such adjudication. You can check your Marigold & Grey Points balance via the portal on the bottom right-hand corner of our website marigoldgrey.com
Loyalty Program Gifting Gold Redemption
The Gold Coins are redeemable towards online purchases. You can redeem your Gold Coins during the checkout process. Points are available for redemption for the purchase of products only while supplies last. Product quantities may be limited. Gifting Gold is redeemable for online orders only and does not apply to Custom Gift Design projects.
Loyalty Program Redemption Values
500 COINS = $10 off next online purchase
1000 COINS = $25 off next online purchase
2000 COINS = $100 off next online purchase
Gifting Gold is redeemable on orders not already using a discount code. Discount codes may not be combined in the same order.
Loyalty Program Refunds & Returns
Any items received as a result of Gold Coin redemption may only be exchanged for a refund of the applicable Gold Coins redeemed for such item (not cash or credit). Purchases made with Gold Coins will ship in the normal course of business. Gold Coins earned via credit card transaction purchases on the Site will be rescinded in the event that such purchase is returned for a refund.
Loyalty Program Points Minimums And Maximum
You cannot redeem Gifting Gold for more than the total amount of your purchase. Points are not redeemable for cash.
Loyalty Program Gold Coin Points Expiration
As of this point in time, points do not expire. The portal on our website on the bottom righthand side of the page will provide your current Gold Coin balance.
Loyalty Program Reward Conditions
Gifting Gold may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to Member. Members are solely responsible for reporting such items on their tax returns and paying any associated tax liability. Members may not assign or transfer any Gifting Gold. Marigold & Grey makes no warranty in any respect as to any Rewards or service available within the Program.
Loyalty Program Termination
Marigold & Grey may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward. Marigold & Grey may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these Loyalty Program Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Loyalty Program Terms and Conditions. Marigold & Grey reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program if Marigold & Grey deems or suspects that such Member has engaged in or has attempted to engage in any of the following:(a) acting in violation of these Loyalty Program Terms and Conditions; or(b) damaging, tampering with or corrupting the operation of the Program or Site; or(c) acting with intent to annoy, harass or abuse any other person; or(d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or(e) activity deemed in the sole discretion of Marigold & Grey to be generally inconsistent with the intended operation of the Program. Any decision Marigold & Grey makes relating to termination or suspension of any Member’s participation in the Program shall be final and binding in all respects. Marigold & Grey shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Loyalty Program Terms and Conditions or intent of these Loyalty Program Terms and Conditions.
Loyalty Program Release
Except for willful misconduct or gross negligence on the part of Marigold & Grey, by participating in the Program, Members release Marigold & Grey, its parent company, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents(collectively,“Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program or the use of any Rewards.
Loyalty Program Indemnification
Members agree to indemnify, defend and hold Marigold & Grey and its representatives and agents harmless from and against any and all third party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by Member of any of these Loyalty Program Terms and Conditions or any violation by Member of applicable law.
Loyalty Program Governing Law
The laws of the State of Maryland shall govern these Loyalty Program Terms and Conditions. Member hereby expressly consents to exclusive jurisdiction and venue in the courts located in Maryland for all matters arising in connection with these Loyalty Program Terms and Conditions or Member’s participation in the Program.