06-09-2025
The One Simple Rule We All Follow...
FILED IN: Behind-the-Scenes, Unboxing the Business
Posted By: Jamie Kutchman
Around here at Marigold & Grey, if someone needs help they are required to ask for help.
It’s not a sign of weakness. It’s actually putting ego aside and doing what’s best for the business rather than struggling and risking making a mistake, missing a client deadline, or burning out and becoming ineffective.
Sometimes I emphasize this message by actually being the one to provide the help. So if it’s all hands on deck mode and we’re out of production space and the team is falling behind and I ask “what can I help with” and they say “build such-and-such project,” I go up front to our office space and clear out some room, throw up some folding tables, and get after it.
It’s important that your team feel supported and know that there’s nothing you as the owner won’t do to support them when they speak up and ask for it. Technically they’re risking the possibility of you being upset for things getting behind and yet they speak up anyway because they ultimately want the best outcome for clients. In these moments, if you practice what you preach, you’re proving to them that you really mean it when you say “seeking help is a strength and not a weakness.”
Whether it’s growing the team so they’re not spread thin, or finding ways to spread out deadlines, or cross training within the team so more people can pitch in, or handling the thing yourself (aka a solo assembly line with yours truly like you see above!), you have to find ways to support when called upon if you want your team to feel safe continuing to ask in these make or break moments, and most especially if you want to foster an environment where they help one another.
Let's Make This a Conversation
Are you creating a safe work-place of asking for help when needed?
What tactics do you use to encourage support within your team?
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